General Terms & Conditions

 

Principles & Expectations:

In order to minimize waste and insure customer satisfaction, we’ve included a few policies/principles that guide our experiences with our clients below:

 

Product Turnaround Times & The Sproxte Creative Process:

To achieve the best creative outcome, we prefer clients, who them selves and their project’s, go beyond profit and actually energize our brand.  Of course we are a business, so this is not always possible.  However, we do reserve the right to refuse work on the basis of our professional assessment of the outcome, and how it aligns with our brand.  So that we do not offend anyone, and to enable the best creative outcome, please observe the guidelines below.  The guidelines have been established as a means of setting proper expectations up front:

Production Schedule:

We reserve the right to alter production and delivery time for reasons beyond our control (such as war, blackouts, riots, or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods and droughts and any other cause or circumstance of whatsoever nature beyond our control that may have impact on equipment, cause back orders, from our suppliers, etc.

Rush Orders *(Must be Artwork Ready: Acceptable Artwork = EPS Vector or High Resolution Jpeg)

We make best efforts to manage our production schedule to insure timely service delivery.  However, from time to time there are legitimate needs for urgent production.  When we have to do this, we incur additional expense for deliveries, overtime, machine set up and other costs.  As such, we have set up the rush order processing fee schedule below: